Small Business Specialist

Tech Help

Adding an Internal DNS and Autodiscover for Windows 2003 SBS

If you are running Windows Server 2003 or 2008 with internal DNS, you will need to perform the following steps:

  1.     On your remote desktop session, select Start / Programs / Administrative Tools / DNS.
  2.     Right-click your domain name and select New Alias (CNAME).
  3.     Under Alias Name enter: autodiscover
  4.     Under Fully qualified domain name (FQDN) for target host enter:
  5.     Click the Ok button.

Access Exchange Online settings in Office 365 for Small Business

Turns out Microsoft forgot to include the link to the ECP and have offered this work around.

1. Login to the Office 365 Admin Center with your admin account.
2. Select the Outlook button on the top.
3. Change the URL from to

Managing Office 365 DNS for a Public Website

If Office 365 manages your DNS records   , to route traffic to an existing public website hosted outside of Office 365, after you add your domain to Office 365 Small Business, do the following.

1. On the Admin page, under Domains, click Manage your website and email domains.
2. Click the domain that you’d like to edit, and then click Manage > New > A (Address).
3. On the Add a DNS record page, type the following:

For Host name or Alias, type the following: @
For IP Address, type the IP address where your website is currently hosted (for example,

Click Save.

In addition, you can create a CNAME record to help customers find your website.

1. Click New > CNAME (Alias).
2. On the Add a DNS record page, type the following:

For Host name or Alias, type the following: www
For Points to address, type the fully qualified domain name (FQDN) for your website (for example,

Click Save.

How do I setup Windows updates on a Server?

1. Log onto your Active Directory server that holds the accounts for the required users.
2. Click Start.
3. Click Run.
4. Enter mmc.
5. Click Enter.
6. Click File.
7. Click Add/Remove Snapin…
8. Click Add.
9. Click Group Policy Manager.
10. Click Add.
11. Click Ok.
12. Expand the Forest.
13. Expand the Domain Name.
14. There will be several Group Policies listed, (possibly only one with all the policies in it.)
15. Right-click on the appropriate Group policy and click edit.
16. Group policy object editor will open.
17. Browse through the settings and enable or disable as required.

What is a good Windows Server Logon script?

Logon scripts are very useful. Below is a simple script that can be modified to suit your needs.





echo   Welcome %USERNAME% to Platinum Computer Solutions!!!
echo   Main Office information system network.
Rem Logon script

REM Drive Mappings**********************
echo J: drive mapped to the Data Directory
NET USE J: thorDATA /yes

echo P: drive mapped to the Public Directory
NET USE P: thorPUBLIC /yes

echo S: drive mapped to the User Directory

echo U: drive mapped to the Utility Directory
NET USE U: thorUtil /yes


How can I remove message stuck in Outlook’s outbox?

It doesn’t happen too often but when a message is stuck in the Outbox it can be a real pain. Below you’ll find three methods to get the message out of the Outbox.





Method 1

Open the message from the Outbox and close it again. Now select the message and press DELETE

Method 2

Put Outlook in offline mode. To do this go to File-> Work Offline. Now restart Outlook and see if you can delete it (you can try this in combination with method 1). Don’t forget to put Outlook back On-line again.

Method 3

1. Create a new pst-file; File-> New-> Outlook Data File…
2. Set this pst-file as your default delivery location in your Account settings; Tools-> E-mail Accounts-> button Next
3. When you now restart Outlook your original pst-file will show up as the secondary set of folders where should easily be able to remove the file from or even the complete Outbox folder
4. Set the original pst-file as the default delivery location again and restart Outlook; the Outbox folder will be recreated and will be empty.

Method 4

Use the Microsoft MDBVU32.EXE tool to forcefully clear the Outbox. The instructions for this are the same for when removing a stuck read receipt but instead of choosing “MDB-> Open Root Folder” choose “MDB-> Open IPM Outbox”.

Can power surges wreak havoc?

Besides hardware damages that can be caused by power fluctuations, there are software damages that can occur when the electricity goes off suddenly. The typical problem is the loss of documents that you are working on when the power goes off. You should save your work frequently. Never be caught with an hours work lost because you did not save it. Saving your work every 10-15 minutes is good practice. Another perfect time to save your work is just after you have performed a task which you do not wish to recreate.

HIPAA compliance

Reach HIPAA compliance with Platinum Backup

Platinum Backup can help medical services, practitioners and other organizations reach HIPAA compliance for secure off-site storage of electronic records.

HIPAA background

As you know, in 1996, Congress enacted the Health Insurance Portability and Accountability Act (HIPAA). The legislative goals of HIPAA were to mandate the industry to implement procedures to reduce the administrative costs of healthcare, develop standard transactions for consistency in the industry, promote security and confidentiality of patient records and to provide incentive for the healthcare industry to use electronic communications to make patient records available no matter where the patient was being treated – a process that takes days with manual records – and particularly useful in emergencies. All health care providers, insurance providers, health care clearinghouses or health plans that electronically maintains or transmits health information pertaining to an individual must comply with HIPAA regulations.

One of the HIPAA mandates requires those in the healthcare industry to have an off-site backup of critical data and a contingency plan to access this data.